Members of the Trust My Garage Scheme for 4+ years!
Britain’s good car repairers get together! All the garages in Trust My Garage are members of the Independent Garage Association which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who have to comply with a strict code of practice.
We are proud to let our customers know MOT A Car’s a Trust My Garage member to ensure our customers feel reassured by the high quality work we provide.
Customer Reassurance Backed by the RMI
Each and every customer of all Trust My Garage members can rely on the RMI Guarantee. If there’s a problem that can’t be sorted out between you and your garage, the RMI takes over and helps to achieve a happy outcome.
Why the Trust My Garage Scheme?
RMI Customer Guarantee – Available only at ‘Trust My Garage’ Service Centre’s
If you are unhappy with any work carried out by a Trust My Garage member, you should first try to sort things out with the garage.
If there is still a dispute, you may refer the matter to the independent national conciliation service, who will recommend a solution. If you are still not happy you can insist on formal arbitration proceedings.
If a financial award is ruled in your favour, the RMI’s Independent Garage Association guarantees payment of that award to a maximum value of £1000. (Terms & Conditions apply).
The ‘Trust My Garage’ Charter we Follow
Cover your service or repair with the Trust My Garage customer guarantee*
Provide you with a fixed quote or an estimate, both inclusive of parts, labour and VAT
Only charge you for work completed and parts supplied and fitted
Follow your vehicle’s service schedule
Work to high standards and continue to achieve the key industry standards set by the RMI
Explain things clearly and treat you and your vehicle with respect
Use up to date technical information, techniques and tooling
Comply with the RMI ‘Code of practice for service & repair’