Trust my Garage

Trust My Garage

Members of the Trust My Garage Scheme for 4+ years!

Britain’s good car repairers get together! All the garages in Trust My Garage are members of the Independent Garage Association which is part of the RMI, one of Britain’s oldest motor trade organisations. IGA members are true professionals who have to comply with a strict code of practice.

We are proud to let our customers know MOT A Car’s a Trust My Garage member to ensure our customers feel reassured by the high quality work we provide.

Customer Reassurance Backed by the RMI

Each and every customer of all Trust My Garage members can rely on the RMI Guarantee. If there’s a problem that can’t be sorted out between you and your garage, the RMI takes over and helps to achieve a happy outcome.

Why the Trust My Garage Scheme?

RMI Customer Guarantee – Available only at ‘Trust My Garage’ Service Centre’s

If you are unhappy with any work carried out by a Trust My Garage member, you should first try to sort things out with the garage.

If there is still a dispute, you may refer the matter to the independent national conciliation service, who will recommend a solution. If you are still not happy you can insist on formal arbitration proceedings.

If a financial award is ruled in your favour, the RMI’s Independent Garage Association guarantees payment of that award to a maximum value of £1000. (Terms & Conditions apply).

 

The ‘Trust My Garage’ Charter we Follow

Cover your service or repair with the Trust My Garage customer guarantee*

Provide you with a fixed quote or an estimate, both inclusive of parts, labour and VAT

Only charge you for work completed and parts supplied and fitted

Follow your vehicle’s service schedule

Work to high standards and continue to achieve the key industry standards set by the RMI

Explain things clearly and treat you and your vehicle with respect

Use up to date technical information, techniques and tooling

Comply with the RMI ‘Code of practice for service & repair’

Testimonials

Excellent service all round. We were recommended by the previous owner who had used them for over ten years to service our car. They carried out an MOT, service and cam belt change. All the work was carried out very promptly and at a good price. I have no hesitation in recommending their services.- Customer feedback via Good Garage Scheme
Excellent service. Realised my car's MOT was due to run out soon. I called them and they could fit me in the same day. Car ready for collection upon my return! Thank you very much.- Customer feedback via Good Garage Scheme
Friendly, well organised garage. Use of CCTV feed into waiting room showing car being inspected represents excellent 'transparency'.- Customer feedback via Good Garage Scheme
Our whole family has been using this company for over fifteen years and have always had impeccable experiences. We have found them totally trustworthy, helpful and reliable. An excellent five star company!- Customer feedback via Good Garage Scheme
Staff always friendly. Garage will always fit me in when I need them, have used them for many years and will continue. Special thanks to Trevor - what a star! Always smiling!- Customer feedback via Good Garage Scheme
Good system in place with letters sent out to remind you of MOT date. Staff always very friendly and happy to help. Staff well presented as is the garage.- Customer feedback via Good Garage Scheme